NT. Let's talk ↗

Shopify & Web Technical Support Specialist

I turn web problems into practical solutions.

3+ years supporting Shopify merchants and troubleshooting themes, apps, storefront behavior, tracking, integrations, and websites across Shopify, Duda, and WordPress.

VIEW EXPERIENCE ↓ CONTACT ME ↗
3+Years experience
90%+Tickets resolved within 24h
50+Shopify merchants/month

const specialist = {

role: "Shopify & Web Support",

platforms: ["Shopify", "Duda",

"WordPress"],

skills: [

"Debugging", "SEO",

"Tracking", "Integrations"

],

approach: "Investigate, reproduce, solve"

};

› ready_to_solve()
01 / About

Technical support with a web-first mindset.

I support merchants and website teams at the intersection of e-commerce, frontend technology, analytics, and infrastructure. My focus is turning unclear technical issues into reproducible problems, clear findings, and practical solutions.

01

Diagnose

Inspect browser behavior, network requests, console errors, and frontend code to identify root causes.

02

Communicate

Translate technical findings into clear guidance for merchants, customers, and internal teams.

03

Improve

Document bugs, validate fixes, and share feedback that improves products and user experience.

02 / Experience
07/2022 — 06/2023

Solution and System Integration Specialist

Bkav Corporation

  • Analyzed customer requirements and translated business needs into practical technical solution recommendations.
  • Researched and evaluated enterprise products and solutions to support technical consulting and implementation.
  • Collaborated with Product, Technology, and Deployment teams to resolve technical requirements and support implementation.
  • Gathered customer feedback and gained practical exposure to web application architecture and system integration.
Technical ConsultingSystem IntegrationSolution Design
08/2023 — 03/2025

Technical Support

Avada Group

  • Supported hundreds of Shopify merchants through live chat across apps, themes, storefront configurations, and integrations.
  • Maintained 90%+ ticket resolution within 24 hours while handling a high volume of technical requests.
  • Investigated complex issues by reproducing problems, analyzing storefront behavior, and identifying root causes.
  • Used HTML, CSS, and JavaScript to troubleshoot storefront and app-related issues.
  • Reproduced and documented bugs, assisted with app configuration and integrations, and participated in feature testing and release validation.
ShopifyDebuggingLive ChatQA
05/2025 — Present

Technical Support Specialist

GemCommerce

  • Support 50+ Shopify merchants monthly via live chat, troubleshooting storefront, landing page, app configuration, and custom feature issues.
  • Help merchants create and customize landing pages, theme sections, and storefront components for business and conversion requirements.
  • Investigate theme and app behavior using HTML, CSS, JavaScript, browser DevTools, and technical documentation.
  • Troubleshoot tracking discrepancies by inspecting network requests, pixels, event payloads, and third-party integrations.
  • Reproduce merchant-reported bugs, document technical findings, and collaborate with Product and Engineering teams to validate fixes.
  • Perform feature and regression testing before releases and use AI-assisted tools for research, debugging, and documentation.
ShopifyHTML/CSS/JSTrackingQAAI Tools
03 / Skills

Platforms & Tools

Shopify AdminShopify Themes & AppsDudaWordPress ElementorAstraSquarespaceGoHighLevel Google Search ConsoleCloudflare/CDNPostmanGit GitHubVS CodeJiraClickUpZendeskIntercomSlack

Technical

HTMLCSSJavaScriptBrowser DevToolsWeb Debugging LighthousePageSpeed InsightsTechnical SEOREST APIs JSONAPI TestingThird-party Integrations

AI & Automation

ChatGPTClaude AIAI-assisted ResearchAI-assisted Debugging Technical DocumentationBug ReproductionFeature TestingRelease Validation
01Shopify & Web Support
02Frontend Debugging
03Analytics & Tracking
04Technical SEO
05QA & Bug Reproduction
06Third-party Integrations
04 / Projects
01Shopify

Shopify & Web Troubleshooting

Hands-on practice across storefronts, themes, apps, tracking integrations, APIs, and website configuration.

  • Built Shopify development and testing environments for storefront, theme, app, tracking, and configuration troubleshooting.
  • Tested REST APIs and JSON payloads using Postman, focusing on request/response inspection and basic integration troubleshooting.
  • Used AI-assisted research and debugging workflows to investigate technical problems and create reusable documentation.
ShopifyAPIsDebuggingAI
02Support

Frontend & Performance

Investigated responsive layouts, widgets, forms, scripts, images, iframes, and third-party resources using DevTools, Lighthouse, and PageSpeed Insights.

DevToolsLighthousePageSpeed
03Analytics

Tracking & Technical SEO

Investigated analytics, conversion events, pixels, redirects, indexing, duplicate content, robots.txt, and 404/410 issues.

GAGTMMeta PixelSEO
04Process

Multi-platform Web Support

Supported website configuration and troubleshooting across Duda, WordPress, Elementor, Astra, Squarespace, and GoHighLevel.

DudaWordPressIntegrations
05 / Selected Web & E-commerce Experience
  • Customized Shopify themes, sections, landing pages, and storefront components using HTML, CSS, and JavaScript.
  • Troubleshot frontend behavior, responsive layouts, widgets, forms, third-party integrations, and app conflicts.
  • Investigated website performance using Lighthouse and PageSpeed Insights, including LCP, CSS, fonts, JavaScript, images, iframes, and third-party resources.
  • Troubleshot technical SEO issues involving robots.txt, redirects, 404/410 responses, indexing, duplicate content, and Google Search Console.
  • Investigated Google Analytics, Google Tag Manager, Meta Pixel, conversion events, and tracking discrepancies across Shopify, Duda, WordPress, and third-party integrations.
  • Used Browser DevTools to inspect HTML, CSS, JavaScript, network requests, console errors, and frontend behavior.
06 / Technical Skills
E-commerce & Web

Shopify, Duda, WordPress, Elementor, Astra, Squarespace

Frontend & Debugging

HTML, CSS, JavaScript, Browser DevTools, Web Debugging, Lighthouse, PageSpeed Insights

Analytics & Tracking

Google Analytics, Google Tag Manager, Meta Pixel, Conversion Tracking, Event Tracking

SEO & Infrastructure

Google Search Console, Technical SEO, robots.txt, Redirects, 404/410, DNS, CDN, Cloudflare

API & Integration

REST APIs, JSON, Postman, API Testing, Third-party Integrations

Tools

Git, GitHub, VS Code, Jira, ClickUp, Zendesk, Intercom, Slack

07 / Education

2018 — 2022

Bachelor of Electronics and Telecommunications Engineering

Hanoi University of Industry, Hanoi

Graduated2022Grade: Good

Have a technical challenge?

Let's build a better
e-commerce experience.

Open to Shopify Technical Support, Web Technical Support, E-commerce Support, and related opportunities.

tungngo1107@gmail.com ↗ +84 825 656 282 ↗ LinkedIn ↗